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LB Technology offers 24/7 customer support staffed by LB Technology US-based employees. Support is available in both English and Spanish.

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If a device is malfunctioning, LB engineers will first use over-the-air (OTA) diagnostic features to resolve device issues. If OTA will not bring a device back online, LB will ship a new device immediately. Defective devices can be returned after LB has delivered a new device.

For installation guides, training manuals, and video tutorials, please refer to the HELP section in FleetTrac.