LB Technology offers 24/7 customer support staffed by LB Technology US-based employees. Support is available in both English and Spanish.
If a device is malfunctioning, LB engineers will first use over-the-air (OTA) diagnostic features to resolve device issues. If OTA will not bring a device back online, LB will ship a new device immediately. Defective devices can be returned after LB has delivered a new device.
For installation guides, training manuals, and video tutorials, please refer to the HELP section in FleetTrac.